1分鐘完成簡潔零錯誤的英文E-mail— 商業書信請不要生意腔！

世界公民文化中心

達志

2012-09-05 17:02

+A -A

加入收藏

每次打開電子信箱，準備寫英文e-mail時，腦袋會不會一片空白？英文溝通已經成為全球化社會的必備工具，英文書信往來即是很重要的一環。但是，常常有人覺得自己的英文信，不是辭不達意，就是又臭又長。其實，只要善用一些訣竅，就會讓一切不一樣。學會以下幾種小技巧，讓你的英文信件看起來專業又漂亮！

揭開英文E-mail6大原則

原則1：可以用We 就不要用YOU

每一封e-mail往來，都是你和與收信人之間的交流。很多人以為寫商業email就應該用「生意腔」，於是把本來有感情基礎的email寫得官樣。

每次e-mail往來不就是跟對方進行了一次交談嗎？只不過是把交談的介面放在email上而已。多用一些簡單明瞭的句子，用我／我們做主詞，這樣才能讓email讀起來熱情、友善，像朋友交談那樣簡單、自然，親切又人性化。

官樣e-mail	親切e-mail
Your mail has been received.	I have received your mail.
Your complaint is being looked into.	We are looking into your complaint.
You will receive your computer by next week.	We are happy to have your order. We shipped it by July 21.

原則2：一針見血：可以清楚就不要模糊

寫email最忌諱文縐縐，要打電話給人就用call，要去拜訪人就說visit，不要用模模糊糊的contact。

模糊	明確
contac	call／write／visit
soon t	by March 15

原則3：可以1個字就不要2個字

大部份商業人士跟你一樣，每天都要閱讀大量e-mail。所以e-mail一定要寫得簡明扼要。與主題無關或者無助於e-mail的目的內容，請毫不留情的捨棄。

冗長	精簡
The paper jam had the effect of a destructive force on the copy machine. (12)	The paper jam destroyed the copy machine. (5)
We have enclosed a brochure which shows further details of manufacture. (11)	The enclosed brochure shows further manufacture details. (7)

原則4：用對方看得懂的關鍵字

每個行業都有自己的行話，e-mail溝通時候要確定別人懂不懂你的行話，也儘量不用華麗詞藻。西方的語言習慣，他們更願意使用簡練而樸實的語言；比如"We look forward to a bright and glorious future of cooperation"，就不如直接寫成"We hope to have the opportunity to work with you in the future."，這樣才更加符合西方人的語言習慣。

迂迴	直接
We look forward to a bright and glorious future of cooperation.	We hope to have the opportunity to work with you in the future.
The choice of exogenous variables in relation to multi-collinearity is contingent upon the derivations of certain multiple correlation coefficients.	Supply determines demand.

原則5：有技巧的表達 永遠讓人覺得you're helpful

同樣一件事說法不同，得到的回應就不同，有技巧的說法讓人樂於為你效勞。

拙劣說法	漂亮說法
Obviously, if you'd read your policy carefully, you'd be able to answer these questions yourself.	I'm glad to clear up these questions for you.
In order to complete the claim you made, simply. . .	To complete your transaction,
We want to get our check.	To keep your account in the preferred customer class, send our check for NT$200,000 today.

原則6：標題就能透露專業性

也許很多人都沒有意識到，e-mail的標題是很重要的一個部分，你的郵件給對方的第一個印象就是透過標題來完成的。如果標題沒有內容，看起來像群組垃圾郵件，命運就是直接進入垃圾桶。

不專業標題	專業標題
How are you?	Introduction: Our Product Offerings for Bright Ideas Imports
Can we work together?	Proposal: Bright Ideas Imports—ABC‘s Partnership Opportunity

職場英文e-mail 5種萬用金句 複製貼上好好用

你寫一封英文e-mail要多久? 英文e-mail寫作其實有一些共通格式（format），把以下一些經典句型記熟，寫一封詢問意見、安排行程的信，只要3、5分鐘就夠了。

情境類型	句子
問候	• How have you been? 最近好嗎？ • How is your new project going on? 你案子進行還順利嗎？ • Hope you have a good trip back. 希望你旅途愉快。
行動	• I suggest we have a con-call tonight at 9:30pm. Please let me know if the time is okay for you and Ben. 我建議我們今晚九點半電話會議，你和Ben有沒有空？ • I would like to call a meeting in the afternoon about our annual plan. 今天下午我想就年度計劃開會討論一下。 • I want to talk to you over the phone regarding the new project. 我想跟你電話討論新專案。
諮詢資訊/回饋/建議	• Shall you have any problem accessing the folders, please let me know. 如果開啟文件有問題請和我聯繫。 • Thank you and look forward to having your opinion on budget. 謝謝你，希望能聽到更多你對預算建議。 • Feel free to give your comments. 請隨時提出您的建議。 • Please call me if you have any questions. 有任何問題，歡迎打電話給我。 • Your comments and suggestions are welcome! 歡迎您提供建議！ • It would be nice if you could provide a bit more information on the user's behavior. 您若是能夠就用戶行為方面提供更多的資訊就太好了！ • At your convenience, I would really appreciate you looking into this matter/issue. 如果可以，我希望你能仔細審查這件事。
Give feedback 意見回饋	• Please see comments below. 請看以下的評論。 • My answers are in blue below. 我的回答已用藍字表示。 • I add some comments to the document for your reference. 我在文件上添加了一些備註，僅供參考。
Attachment 附件	• I attach the evaluation report for your reference. 我附加了評估報告供您閱讀。 • Attached please find today's meeting notes. 今天的會議記錄在附件裡。 • For other known issues related to individual features, please see attached release notes. 其他個人特徵方面的資訊詳見附件。